Usibil | Documentation system for educational institutes
A SAAS-based business to tackle various educational institutes’ documentation needs.
Our client wanted to launch a SAAS-based business addressing the documentation needs of educational institutes.
The timeline was tight. Rather than starting from scratch, we introduced the client to Edocsify, one of our own products built for software documentation. After several rounds of discussion, our proposal was approved and an enhancement plan was drawn up to adapt the solution to their business requirements — including a SAAS version of Edocsify itself.
The result was a system that lets end customers manage multiple documentation projects from a single CMS, white-label each one, and generate a subdomain-based unique link per document. Content is organized in a hierarchical structure of sections and articles, making it easy for readers to find what they need.
The customer journey starts at the plans screen, where all available subscription tiers are listed with their features and the number of documentations included. Customers pick a plan and pay through options like PayPal. On successful purchase, an automated email delivers their username and password.
Once on board, customers can create the permitted number of documentation projects and manage content, themes, and analytics. They can connect Google Analytics for traffic data and Tawk.to for live chat. All those features are active when someone visits the documentation via its unique link.
Admins have a full view of every customer: transaction history, payment details, and other account data — all manageable from the admin panel.
Email templates for every system notification are editable directly in the admin, alongside other management tasks such as backup, payment gateway setup, and configuration — so the client can handle everything from one place.