Usibil | Documentation system for educational institutes
A SAAS-based business to tackle various educational institutes' documentation needs.
The Challenge
The client wanted to launch a SaaS business solving the documentation headache that most educational institutes share: too many systems, no single source of truth. The timeline was tight, and building from scratch wasn't the right answer. The solution needed to support white-labelled documentation projects, subdomain-based access per project, a self-service subscription model, and a full admin layer — all without requiring the client to touch code for day-to-day operations.
What We Built
Adapted SaaS Platform
Rather than starting from scratch, we introduced the client to Edocsify, one of our own products built for software documentation. After several rounds of discussion, our proposal was approved and an enhancement plan was drawn up to adapt the solution to their requirements, including a SaaS version of Edocsify itself.
Customer Subscription and Onboarding
The customer journey starts at the plans screen, where all available subscription tiers are listed with their features and the number of documentation projects included. Customers pick a plan and pay through options like PayPal. On successful purchase, an automated email delivers their username and password.
Documentation Management
End customers get a single CMS to manage multiple documentation projects. Each project can be white-labelled and gets its own subdomain-based link. Content sits in a hierarchy of sections and articles, so readers can navigate without hunting. Customers can also connect Google Analytics for traffic data and Tawk.to for live chat, both active when someone visits the documentation via its unique link.
Admin Layer
Admins get a full view of every customer: transaction history, payment details, and other account data, all manageable from the admin panel. Email templates for every system notification are editable directly in the admin, as are backup settings, payment gateway configuration, and other management tasks.
The Result
Usibil launched as a fully operational SaaS documentation platform built on an accelerated timeline by adapting an existing product rather than building from scratch. End customers manage white-labelled documentation projects through a self-service CMS; the client runs the entire platform — subscriptions, payments, notifications, and configuration — without touching code.